Returns & Exchanges

We want you to love your Jurenety pieces as much as we designed them.
If something isn't quite right, you can return or exchange your items within 14 days of receiving your order.

Return policy

• Items must be unworn, unwashed, and in perfect condition, with all tags attached.
• Returns must be sent in the original packaging.
• Gift cards and sale items are not eligible for exchange.

This is how the return process works

Die Artikel müssen ungetragen, ungewaschen und in einwandfreiem Zustand sein, mit allen Etiketten versehen.

• Order number
• Item number(s) of the products to be returned
• Order date and delivery date
• Consumer's name
• Consumer's address

Return Address

Please include the order’s packing slip in the package and send the return to the following address:

SMS Fulfillment Solutions
Eichenstraße 1a
3385 Gerersdorf
Austria

It is possible to return multiple orders together in a single package. Please ensure that all corresponding packing slips are included so that we can correctly assign the returns.

Exchange

If you would like an item in a different size or color, please contact us before returning it – we will be happy to reserve the desired product for you.

Once we have received and inspected your return, the refund will be issued to the original payment method or the replacement item will be shipped within a few working days.

Thank you for your understanding – every return helps us to improve, and every item kept supports a more conscious approach to fashion.