Frequently Asked Questions
Quality
What makes our clothing so special?
Our products cost more because they are clearly superior in quality to conventional clothing—in both materials and workmanship.
Production volume also plays a role: We do not order in the same large quantities as major brands. This results in higher costs per item—prioritizing quality over quantity.
Order & Payment
Is there a minimum order value?
No, we currently offer free shipping on all orders to Switzerland, Liechtenstein, and all EU countries – from just one item.
For deliveries to Norway and the United Kingdom, shipping is free on orders of €200 or £200 or more. For orders below this amount, shipping charges apply (€15 for Norway, £14.90 for the United Kingdom).
Which payment methods are accepted?
You can choose from the following secure payment methods:
- Credit cards (Mastercard / Visa / American Express)
- Apple Pay
- Google Pay
- Klarna (Invoice)
- Sofortüberweisung by Klarna
- PayPal
- Twint
Some payment methods may not be available in all countries.
Shipping
Which countries do you ship to, and what are the shipping costs?
We deliver to Switzerland, Liechtenstein, all EU countries, as well as Norway and the United Kingdom.
Switzerland, Liechtenstein and the EU: Shipping is currently free – from just one item.
Norway and United Kingdom:
- Norway €15
- United Kingdom £14.90
- From an order value of €200 or £200 respectively, shipping is also free here.
Depending on the country, customs duties, taxes or fees may also apply, which will be shown separately.
What should I do if the order was sent to the wrong address?
If you provided an incorrect delivery address, please contact us immediately.
As long as your order has not yet been shipped, we can easily update the address. If the shipment is already on its way, you can still provide us with the correct address, and we will check the current delivery status. Please note, however, that changes may not always be possible once the order has been shipped.
Right of return
How do I register a return?
We hope you are satisfied with your order. However, if you wish to return an item, you can do so within 14 days of receiving the goods.
You are, of course, welcome to try on the ordered items to check their quality, characteristics, and fit. Please note, however, that if the goods have been used beyond this inspection and show signs of wear, damage, or deterioration, a reduction in value may be calculated.
Registering a return: Please send an email to info@jurenety.comwith the following details or use our online cancellation form:
- Order number
- Item number(s) of the products to be returned
- Order date and date of receipt of the order
- Name of the consumer
- Address of the consumer
Free return label: If you request a return, we will send you a free return label. Please include the delivery note for the order in the package.
If you no longer have the label, please send the return to the appropriate address:
- From Switzerland: Jurenety GmbH, Sonnenbergstrasse 19, CH-5236 Remigen
- From the EU, NO & UK: SMS Fulfillment Solutions GmbH, Eichenstrasse 1a, AT-3385 Gerersdorf
It is possible to return several orders together in one package. Please make sure that all corresponding delivery notes are included so that we can correctly assign the returns.
Refund: After receipt and inspection of the return at our warehouse, we will refund the amount within 14 days via the original payment method.
Can items be returned free of charge?
Yes. Returns are currently free for you. Once you have successfully registered your return, we will send you a free return label. Simply stick it on the package and drop it off with the courier specified on the label.
Please include the delivery note for the order in the package. The return period is 14 days after receipt of the goods. You can find out how to register your return under "How do I register a return?".
Is your item defective or damaged?
No problem – we’ll take care of it.
Please send your complaint by email to info@jurenety.com. Please make sure to include your order number, a brief description of the defect, and a photo of the damaged or faulty item.
Our team will get back to you as soon as possible to find a suitable solution together.
Can I exchange items?
Unfortunately, a direct exchange is not possible for logistical reasons. Therefore, we ask you to return your order first.
You can find more information about this in the section "How do I initiate a return?".
As soon as your return has arrived with us, we will refund the invoice amount via the payment method used for your order. You can then use the amount to easily order your desired product again in our shop.
If you have any questions, you can contact us anytime at info@jurenety.com.